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Needs Analysis - It's what your business needs

January 18, 2019
By Freddy Donovan
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Needs Analysis - It's what your business needs

You Have Concerns

You have concerns about your business; you run a profitable and successful operation, but you know some of your processes and your software is out of date.  You can admit to yourself that there are better ways to do things that would lead to greater success, but you aren't sure exactly what those processes are, and you are even less certain about the returns.  Is the investment in both time and money worth it?  Who can you ask, certainly not your competition (although you would love to KNOW how they are handling it all).  Who can give you a straightforward honest answer?

The ABIS Needs Analysis

The ABIS Needs Analysis is a professional, on-site service offered to help your organization shine a light on all areas of your operations that may be preventing you from achieving that next level of success.  Our Needs Analysis service provides you and your teams with an opportunity to look closer at key areas of your operations that may be hindered by a ‘that’s the way we’ve always done it’ philosophy.  Our Needs Analysis brings together years of combined industry experience and proven tools for success from our consultants and our customers who have overcome operational challenges of all types.


Our Subject Matter Experts

ABIS Subject Matter Experts (SMEs) have worked for years consulting and implementing with our partners and customers across multiple industries.  Our SMEs have all handled full-scale implementations and are well-versed in the language of change management.  They know how to take complex processes and design new solutions that avoid bottlenecks and redundancy.  Each of our SMEs has a wealth of stories about solving challenges, helping users to adopt new ways of working, and smoothing off the rough edges of processes until their customer is operating like a well-oiled machine.

Our SMEs can be your hero.  Each one of them has trained extensively on our software platform to the point that they are experts in their areas.  More importantly, they have also trained extensively in the field working with real customers with real problems to find real solutions.  The years of combined insight learned from industry professionals is shared with the entire team and informs everything we do to help customers.  Our SMEs revisit internal policies and best practices constantly based on professional knowledge learned in the field.  They know how to apply the lessons learned from failed strategies to develop new opportunities and share controls and processes that have proven to be successful.


Our Industry Experience

Our SMEs come equipped with the combined experience of years of working with all areas of the metal, manufacturing, construction, and service industries.  ABIS maintains partnerships and relationships with over 70 active members of the metal industry including vendors, fabricators, retailers, and even organizations like MBMA.  ABIS has been deeply invested in the metal industry for years, and we share the both best practices and the pitfalls to avoid that we have learned from our partners.  ABIS also maintains active roles in the Association of Water Board Directors (AWBD) for water district services, the Associated Builders and Contractors (ABC) association, and the Texas Air Conditioning Contractors Association (TACCA), just to name a few. We are deeply committed to learning and sharing the best practices from these affiliations with our customers.


What is the ABIS Needs Analysis?

Our Needs Analysis service puts an ABIS SME on-site with your teams to take a deep dive into how your organization solves the day-to day challenges of providing the best service possible and controlling the factors that can hurt quality, efficiency, communication, and most of all profitability.

An ABIS SME will coordinate and plan the visit with your team to focus on the areas that are most important to your success.  Whether that is order processing, warehouse management, production management, procurement, project management, business office, material traceability, or nearly any area of your business, our personnel will analyze your operations and provide detailed recommendations and ideas for improvement based on real experience. 

A successful Needs Analysis requires commitment and full engagement from both teams.  The most beneficial Needs Analysis occurs when key managers are invested in the process, prepared to share their challenges along with their successes.  In-depth conversations about end-to-end process, personnel, and tracking with someone outside of your organization, without the ‘it’s the way we’ve always done it’ mentality can be the best way to discover opportunities for improvement.  Our Needs Analysis is designed to break through the status quo of just doing the things the way that works and instead, bringing some new ideas for the way that things can work better.

Through a series of first-hand looks at your operations flow, deep discussions with your key managers, and usually chats with your front-line employees, our SMEs will put together a business process analysis or gap analysis document to share with you.  The document will highlight recommendations and areas where better controls, a more efficient workflow, a different idea for reporting, or even shifts in personnel responsibilities can help your organization reach the next level.


The Needs Analysis Process

As stated, our Needs Analysis focuses on taking a deep look at your operations with the people that define the success in each area.  During the process, the SME is compiling information for two different forms of operational analysis – a business process analysis and a gap analysis.  The conversations, process reviews, facilities reviews, and organizational policy discussions are all analyzed with a focus on LEAN methodologies.

LEAN principles are all about eliminating waste, inefficiency, redundancy, or obstacles that can harm your ability to provide the best and most profitable services and products to your customers.  LEAN requires focusing on and polishing any imperfections that are affecting the quality and precision of your operation.  The LEAN concept originally comes from the automobile manufacturing industry, but the principles of taking the time to discover trouble spots and addressing them systematically can be applied to any operation.

The business process analysis looks at the functional areas of your organization and how work flows and gets communicated inside each department and between departments.  Our SMEs are looking for what works in your environment and what may be causing issues.  Most of the time, the customer already knows the process areas that are headaches or that can cause problems, but they just don’t have the exposure to alternative solutions.  That’s where we come in.  We look for ways to improve processes, based on years of seeing successful strategies, in a way that respects the realities of your environment.  Successful changes begin with compromise and understanding that just because a best practice works in one environment, it may not work everywhere. Our SMEs are masters of crafting custom solutions that take your unique environment into account.

The other side of the process is the gap analysis.  The gap analysis takes all of the information gathered and highlights the areas where a gap exists between our industry best practices and your operations.  Not all of the gaps need to be addressed directly, but they worthy of consideration.  The gap analysis can also show where our solutions can help you achieve your organization’s improvement goals.  ABIS has developed software solutions to the common challenges of multiple industries based on focused feedback and suggestions from our partners. 

Find out how the ABIS Needs Analysis can help you bridge the gap between where you are and where you want to be. 




About Author

Freddy is a Process Improvement Specialist at ABIS. Freddy makes sure our processes, policies, and documentation keep us prepared for success. He started at ABIS as an Implementation Consultant in 2014.


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