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Call Center Management: Tips to Improve Customer Service, Part 1

June 10, 2013
By Michelle Faas
Have you answered your fair share of customer support calls over the years? If so, you’ve learned a lot about customer service and how important it is to conduct yourself when answering a support call. While the following list is molded by experiences in the enterprise software industry, most of the tips here are applicable to any customer support call. I hope you can glean some tips from it for [...]

Maximize your Customer Service with Expediting Software

May 31, 2013
By Michelle Faas
Profits in a company come from happy customers. Happy customers are generated when they return again and again to work with a professional and efficient team. Meeting the customer’s expectation, delivering on the products and making every step simple for the customer, means higher profits. To ensure that each order is met in a timely manner, get rid of the paper trail. Let an expediting feature [...]

Business Process Management: The Backbone to Running your Business

May 22, 2013
By Michelle Faas
The goal of any business venture is to grow a strong client base, increase profits, and thrive. Unfortunately, achieving these goals may, at times, seem like an overwhelming and impossible dream. Although it can be difficult for business executives to understand why their operations aren't expanding the way they'd hoped, the problem can nearly always be traced back to a weak business process [...]

Key Performance Indicators: Your Key to Success

May 03, 2013
By Michelle Faas
Do you desire and strive for excellent customer service and employee enthusiasm? Do you have clear numerical goals? Do you measure progress of these goals? Key Performance Indicators (KPIs) are a necessary part of any business striving to be successful. In all business plans there are an objective and goal a company wants to meet. KPIs can be described as benchmarks that inform businesses about [...]

Coil Tagging and Tracking Software: A Must Have

Coil Tagging & Tracking As part of the Metal Construction Industry, you know that tracking coils is of the utmost importance to your business. Any company in the Metal Construction Industry realizes the significance of tracking coils throughout their entire product life cycle. The cost per coil greatly influences a company's bottom line. The often time-consuming and paper-ridden process of [...]

The Power of Warehouse Management

Have you thought about what aspects of your business cause headaches? Is the warehouse a critical hub of your business?

8 facts that validate the Cost of an ERP

March 05, 2013
By Michelle Faas
How much does an ERP cost? ERP systems have now been around long enough that most companies are convinced and aware of the benefits they can bring. There is no denying that deploying an ERP solution is a major event in the life of a company, and the costs involved are substantial. ERP systems can be a fairly large investment; therefore, one wants to see a well-reasoned return on investment before [...]
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